Course Content

What is Customer Service

  • What is customer service?
    00:00
  • Customer Service vs. Customer Satisfaction 
    00:00
  • Tracking Customer Satisfaction
    00:00
  • Stages of Customer Service
  • The Value, Need and Implication of Excellent Service
    00:00
  • Exceeding Expectations
    00:00

Stages of Customer Service

Communicating Effectively

Type of Customers

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