Customer Care Excellence
Course Content
What is Customer Service
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What is customer service?
00:53 -
Customer Service vs. Customer SatisfactionÂ
02:32 -
Tracking Customer Satisfaction
00:00 -
Stages of Customer Service
01:00 -
The Value, Need and Implication of Excellent Service
00:55 -
Exceeding Expectations
01:23 -
Quiz-1
00:00
Stages of Customer Service
Communicating Effectively
Type of Customers
Certification
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