Course Content
What is Customer Service
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What is customer service?
00:53 -
Customer Service vs. Customer Satisfaction
02:32 -
Tracking Customer Satisfaction
02:32 -
Stages of Customer Service
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The Value, Need and Implication of Excellent Service
00:55 -
Exceeding Expectations
01:23
Stages of Customer Service
Communicating Effectively
Type of Customers
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